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How jituseratus Handles Your Account Privacy

Your account details, wallet connections, and activity on jituseratus are handled with a clear privacy framework — what we collect, why we collect it, and how you can request changes.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataData retention explainedContact us to update your record
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jituseratus How jituseratus Handles Your Account Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Live Chat Raise a privacy question or data access request directly through live chat on your account page. Our Indonesia support team handles requests around the clock.
Email Support Send a written data request or privacy concern to our support email. We aim to respond within one business day for account-related data queries.
Account Settings Some data preferences — including marketing communications and linked wallet visibility — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT YOUR DATA

Data Handling and Account Security

Cookies and Tracking

We use session cookies to keep you logged in across your browser and to remember your preferred wallet — DANA, OVO, or GoPay — so you do not have to re-enter it each visit. You can manage cookie settings in your browser at any time.

Data Retention Period

Account and transaction data is kept for as long as your account is active and for the period required by Indonesian financial regulations after closure. When data is no longer needed, it is deleted from our systems.

Account Security Measures

Your account is protected by password authentication and one-time PIN verification sent to your registered mobile number. We log each login attempt so you can spot any access you did not make.

Who Can Access Your Data

Only authorised jituseratus staff handling account operations, fraud checks, or support requests can access your personal data. We do not share it with advertisers or unrelated third parties.

Common Questions About Your Privacy

These are the questions we hear most from account holders in Indonesia about how their data is stored, who sees it, and how to request changes. If your question is not here, our live chat team can help directly.

We collect your registered name, email, phone number, device identifiers, and the e-wallet details you link — DANA, OVO, or GoPay — to process your transactions and verify your identity.

Yes. Contact our support team via live chat or email and request a data summary. We will compile what we hold on your account and send it to your registered contact details.

We do not sell your data. We may share limited information with payment processors like DANA, OVO, and GoPay solely to complete your transactions, and with fraud-detection services to protect your account.

Data is retained for the period required by applicable Indonesian financial regulations after account closure. Once that period ends, your personal records are removed from our active systems.

Some details — such as your phone number or linked wallet — can be updated from within account settings. For changes to identity documents or email, contact support via live chat for verification.

We use cookies to maintain your session and remember preferences like your default wallet. You can disable non-essential cookies in your browser settings, though some account features may work differently as a result.

Related pages

jituseratus Indonesia FAQ jituseratus App About Us Register